AOD SaaS Systems Status

Update Plots 39, 40, 48, 45 to Build 1142

Wed, 25 Nov 2026 02:00:52 +0000

No impact is expected during this maintenance window.

Update Plots 23, 29, 41, 30 to Build 1142

Wed, 25 Nov 2026 02:00:14 +0000

No impact is expected during this maintenance window.

Update Plot 43 to Build 1142

Fri, 20 Nov 2026 02:00:43 +0000

No impact is expected during this maintenance window.

Update Plots 28, 38, 26, 27 to Build 1142

Thu, 19 Nov 2026 02:00:03 +0000

No impact is expected during this maintenance window.

Update Plots 33, 42, 44, 32 to Build 1142

Wed, 18 Nov 2026 02:00:58 +0000

No impact is expected during this maintenance window.

Update Plots 46, 11, 12, 25 to Build 1142

Fri, 13 Nov 2026 02:00:56 +0000

No impact is expected during this maintenance window.

[Resolved] Update Plots 47, 6, 8, 37 to Build 1142

Wed, 11 Nov 2026 02:00:09 +0000

No impact expected during this maintenance window.

[Resolved] Update Plots 35, 36, 34, 31 to Build 1142

Fri, 06 Nov 2026 02:00:20 +0000

No expected impact during this maintenance window.

[Resolved] Plot 5 Performance

Thu, 15 Oct 2026 15:48:10 +0000

11:30am 10/15/2026 We are aware of a performance issue related to Plot 5 clients. We are working to address this as soon as possible and will provide updates as they are know.

12:40pm 10/15/2026 The issue has been found and we are working to apply a solution. We apologize for the inconvenience. Issues will continue until the solution has been applied which could include issues such as slow or failed logins (due to timeout errors), query timeout errors, automatic processes fail to execute at specified times.

1:40pm 10/15/2026 We have addressed the issue. Performance should begin returning to normal. We will monitor over the rest of the day.

[Resolved] Issue on Innovation

Wed, 02 Sep 2026 16:13:04 +0000

We are working to resolve the issue with users seeing employees that are outside of their access rights. This is a top priority and will be addressed within the next couple of hours by way of a redirect of traffic to mitigate the issue, instead of moving clients off the innovation plot entirely. The issue may present still intermittently as we roll this back to Build 1135.

Please know that this is of the utmost priority.

This issue has been resolved by reverting the Plots to 1135.

[Resolved] Client Login Issue

Tue, 11 Aug 2026 16:44:44 +0000

8/11/2026 1:10pm The issue has been addressed. We will monitor the systems for the rest of the day to ensure no additional problems.

8/11/2026 12:25pm We are aware of reports of clients being unable to login to MSS. We are troubleshooting the issue and will provide updates as they are available.

[Resolved] Service Module Issue

Fri, 17 Jul 2026 14:35:43 +0000

9:50am We are aware of an issue occurring when attempting to utilize the AoD Service module. We are actively working on this issue. We apologize for the inconvenience

11:40am We have received a notification from Cloudflare reporting an issue which we believe could be the cause of the reported issue with the Service Module. We will continue to monitor this situation.

12:45pm The issue reported by Cloudflare has been addressed. This appears to have resolved the issue with the Service Module as the error is no longer being reproduced. We will continue to monitor for the day to confirm.

[Resolved] 502 Error accessing ACT/SM

Mon, 22 Jun 2026 19:11:17 +0000

5:00pm EST The issue causing 502 errors via ACT and Service Module has been addressed. We apologize for the inconvenience.

3:00pm EST We are aware of reported issues when accessing ACT or via Service Module (502 errors). We are diligently working on this issue. We have no reports of this impacting individual clients.

[Resolved] AoD Intermittent Connectivity Issue

Fri, 12 Jun 2026 20:51:32 +0000

9:45am EST 6/15/26 A final report has been received from our data center regarding the connectivity issues reported on June 12. The investigation determined that the disruption was caused by a Distributed Denial-of-Service (DDoS) attack targeting this data center’s network infrastructure. On June 12, 2026, the data center experienced a DDoS attack between approximately 4:50 PM and 5:45 PM EDT, and again between approximately 6:15 PM and 6:25 PM EDT. While the data center’s DDoS mitigation systems successfully detected and suppressed the attack, the exceptionally high traffic volume—peaking at approximately 360 Gbps—resulted in saturation of several 100G upstream transit ports. The data center’s Network Operations Center (NOC) identified the event immediately and implemented mitigation measures. Additional countermeasures were subsequently deployed to suppress the attack and reduce the likelihood of a recurrence. Network traffic returned to normal operation by approximately 6:30 PM EDT, also fully restoring access to the Attendance on Demand application and environment hosted within the data center’s network.

7:30pm EST Reports of the outage appear to have been addressed. We are still awaiting official from our datacenter. We will continue to monitor the situation throughout the weekend and provide updates should anything become available.

6:40pm EST We have not yet received an update from our datacenter as to the status or resolution of the reported connectivity issues. All of our current reporting mechanisms are indicating that our systems are all operational. As such there could still occur connectivity issues until a full resolution has been confirmed. We will continue to monitor the situation and update you as information becomes available.

4:45pm EST We are aware of intermittent connectivity issues being reported with Attendance On Demand. The issue appears to be the result of an issue at our datacenter. We are working with our data center to get this addressed as quickly as possible. We will provide updates as it is available.

[Resolved] Site 1 Connectivity Issues

Wed, 13 May 2026 21:43:02 +0000

We are aware of connectivity issues across numerous plots. This appears to be an issue outside of our own environment. We are actively working on this issue and will provide updates as they are available.

5/20/2026 4:47pm EST This issue has been closed.

5/17/2026 11:30am EST We are aware of instances where in the work performed by our datacenter to address their network degradation event have caused unintended consequences for our clients and partners. We are working diligently to address these as quickly as possible.

5/15/2026 2:30pm EST At present we are no longer experiencing the connectivity issues related to our datacenter network degradation event. We are addressing the fallout of these events as they are reported and will continue to monitor the situation.

11:23pm EST 5/14/2026 The Datacenter believes that they have remediated the degradation of network issues. We will be monitoring this issue until the issue is confirmed closed.

8:12pm EST We continue to experience intermittent connectivity issues and slow performance. We remain in regular contact with our datacenter support teams and monitor the situation as it occurs and will provide information as it becomes available.

4:34pm EST Our Datacenter support team believes that the issue has been addressed. We will continue to monitor the situation and update should additional information become available.

2:01pm EST We are aware of additional connectivity issues related to our Site 1 hosting facility. We are working to address this as quickly as we can.

9:22AM EST We believe that we have addressed the issue with services becoming available shortly. We will be performing additional maintenance throughout the day while we monitor the situation.

0815am EST We continue to work on this issue. There is presently no new information.

07:00am EST We have temporarily addressed the issue to allow ESS/MSS/Mobile access for Plots affected. Connectivity issues remain for Clocks/Web Services/Terminal Services/Portal access.

06:49am EST We continue to work with our ISP on the issue.

05:30am EST We are aware of new issues occurring on Site 1. We are working on this now (Sorry, type on time)

01:35am EST At this time all plots have returned to normal operation. We will continue to monitor the situation. Thank you for your patience in this matter.

11:39pm EST Alternative solution has been applied pending work by ISP to address issue such that Plots are now accessible for ESS/MSS/Mobile. Work is being done to address Terminal Services, Clocks, Web Services and outbound email services which are presently not yet operational.

10:48pm EST Plots within Site 1 are being brought online. Services such as Email, Terminal Server and Clocks are still being worked on.

9:27pm EST Work continues on both the issue and alternative solution. Access remains sporadic.

8:29pm EST The issue remains with sporadic connectivity to our Site 1 datacenter. Our ISP continues to work on the issue. We are presently working on alternative solutions to work around this issue until it can be resolved. We will continue to provide updates as they become available.

7:57pm EST Issues remain. Intermittent access is occurring however the issue has not been resolved.

7:10pm EST Our ISP is working to determine the issue and to resolve it. Although the issue remains we hope to have positive information soon.

6:45pm EST Issues remain with spotted connectivity. The issue has not yet been resolved.

6:05pm EST Issues continue to occur. We apologize for the inconvenience. We are continuing to work to address this issue as quickly as possible.

5:57pm EST Access and connectivity appear to have been restored. We will continue to monitor the situation and will provide updates if needed.

[Resolved] Plot 24 Connectivity Issues

Fri, 08 May 2026 12:54:47 +0000

3/24/2026

No additional issues have been detected or reported. We are closing this event3/22/26 9:18pm

Services have now been fully restored. A root cause analysis (RCA) will be conducted following a more detailed review of the incident. Additional findings and next steps will be communicated as they become available.

3/22/26 8:29pm

We are currently experiencing an ongoing issue where access to the client system remains unavailable. Restoration activities are actively in progress, and the team is working to resolve the issue as quickly as possible.
At this time, full service has not yet been restored. An estimated time for complete resolution will be provided as soon as more information becomes available.
We will continue to share updates as progress is made.

3/22/26 7:12pm We’ve identified the issue impacting access to client systems. Activities to remediate the current situation will require a restoration of all clients system to an alternative plot with most recent backups. Additional details to follow

We are currently aware of connectivity issues related to Plot 24 clients. We are working on this as quickly as possible.

[Resolved] Site1ADC01 Node 2 Maintenance

Wed, 15 Apr 2026 01:00:48 +0000

Expected interruptions during this maintenance window.

[Resolved] 4/2/26 - Update Plots 12, 28, 43, 47 to Build 1130

Fri, 03 Apr 2026 01:00:13 +0000

No client impact is expected.

[Resolved] 4/1/26 - Update Plots 11, 23, 31, 35, 48 to Build 1130

Thu, 02 Apr 2026 01:00:58 +0000

No client impact is expected.

[Resolved] 3/26/26 - Update Plots 26, 29, 37, 39, 42 to Build 1130

Fri, 27 Mar 2026 01:00:37 +0000

No client impact is expected.

[Resolved] 3/25/26 - Update Plots 34, 44, 45, 46 to Build 1130

Thu, 26 Mar 2026 01:00:17 +0000

No client impact is expected.

[Resolved] 3/24/26 - Update Plots 6, 30, 33, 38, 41 to Build 1130

Wed, 25 Mar 2026 01:00:26 +0000

No client impact is expected.

[Resolved] Plot 24 Connectivity Issues

Sun, 22 Mar 2026 21:41:12 +0000

3/24/2026

No additional issues have been detected or reported. We are closing this event3/22/26 9:18pm

3/22/26 8:29pm

We are currently aware of connectivity issues related to Plot 24 clients. We are working on this as quickly as possible.

[Resolved] 3/19/26 - Update Plots 8, 25, 32, 36, 40 to Build 1130

Fri, 20 Mar 2026 01:00:05 +0000

No client impact is expected.

[Resolved] Innovation upgrade to 1130

Fri, 06 Mar 2026 06:00:39 +0000

Innovation (Plots 5 and 7) will be upgraded to build 1130. Minimal impact to clients on these plots.

[Resolved] Plot 25 Connectivity Issues

Thu, 19 Feb 2026 13:27:55 +0000

We are aware of reported issues connecting to clients on Plot 25. We are actively troubleshooting this issue and will provide updates as available.

We have restored access to Plot 25. We are evaluating the cause and resolution. We apologize for the inconvenience. We will continue monitoring throughout the day.

[Resolved] Plot 31 clients are currently experiencing slow performance

Tue, 17 Feb 2026 20:51:06 +0000

We are aware of performance issues related to activity on Plot 31. We are actively troubleshooting this situation.

We are performing a Plot wide restart. This will cause current connections to end. Clients/systems will be able to reconnect after about 30 seconds. We apologize for the inconvenience.

We are making adjustments this evening to further distribute load on Plot 31 and will continue to monitor the experience over the next couple days.

The issue has been addressed.

[Resolved] Update Plots to Build 1128

Fri, 30 Jan 2026 02:00:19 +0000

No client impact is expected.

[Resolved] Update Plots to Build 1128

Thu, 29 Jan 2026 02:00:55 +0000

No client impact is expected.

[Resolved] Update Plots to Build 1128

Wed, 28 Jan 2026 02:00:27 +0000

No client impact is expected.

[Resolved] Update Plots to Build 1128

Fri, 23 Jan 2026 02:00:45 +0000

No client impact is expected.

[Resolved] Update Plots to Build 1128

Thu, 22 Jan 2026 02:00:49 +0000

No client impact is expected.

[Resolved] Update Plots to Build 1128

Wed, 21 Jan 2026 02:00:57 +0000

No client impact is expected.

[Resolved] Update Plots to Build 1128

Wed, 14 Jan 2026 02:00:28 +0000

No client impact expected.

[Resolved] Plot Update to Build 1125

Fri, 12 Dec 2025 02:00:53 +0000

No client impact expected.

[Resolved] Plot Update to Build 1125

Thu, 11 Dec 2025 02:00:24 +0000

No client impact expected.

[Resolved] Plot Update to Build 1125

Wed, 10 Dec 2025 02:00:30 +0000

No client impact expected.

[Resolved] ADP Workforce Now Integration

Fri, 05 Dec 2025 15:30:09 +0000

ADP will be performing service affecting maintenance on their marketplace gateway this Friday, December 5th, form 10:30 am to 11:00 am ET. Users signing in to AOD services with their ADP credential may experience minimal disruption; however, the full length of the maintenance window is reserved.

[Resolved] Plot Update to Build 1125

Fri, 05 Dec 2025 02:00:22 +0000

No client impact expected.

[Resolved] Plot Update to Build 1125

Thu, 04 Dec 2025 02:00:55 +0000

No client impact expected.

[Resolved] Plot Update to Build 1125

Wed, 03 Dec 2025 02:00:43 +0000

No client impact expected.

[Resolved] ESS iOS Mobile Shell App Refactoring

Tue, 25 Nov 2025 13:00:24 +0000

Deploy the iOS ESS mobile shell app (v3) using the Swift programming language through the Apple Storefront.

The change will take place as a staged rollout using Apple’s phased release protocols.

[Resolved] ADP OpenID connectivity issue

Thu, 20 Nov 2025 14:55:32 +0000

We are aware of an issue for clients attempting to access AoD using ADP credentials. We are working to determine the cause and to address it as quickly as possible.

We believe we have found the cause and addressed the issue. We are rolling this out to production. We will continue to monitor the issue throughout the day.

The proposed solution has proven not to be successful. We are continuing to work on addressing this issue as quickly as possible.

ADP has responded that “we are aware on this issue and are looking into it, we will get back to us with our findings shortly”

We are working on mitigate the impact that users and employees may be experiencing as quickly as possible.

In addition to the work done to mitigate the issue it would appear that ADP has also performed work to address the issue. We are seeing successful user and employee access via ADP credentials. We will continue monitoring throughout the day.

[Resolved] Degradation of Service

Tue, 18 Nov 2025 14:29:20 +0000

We are aware of an issue that is causing intermittent SSL certificate validation failure. End users may be receiving message of an invalid certificate or inability to connect to AOD services. These problems are related to the issues reported with CloudFlare.

--Update – The issues impacted by the global CloudFlare outage are recovering. We will continue to monitor the issue though there may be intermittent issues as the fixes propagate across the CloudFlare network.

--Update– After monitoring the issue for the day we have seen no additional incidents

[Resolved] Windows Patching and SQL Failover on all Plot SQLs

Fri, 31 Oct 2025 01:00:36 +0000

Our team will be performing scheduled maintenance. During this timeframe, outage will be minimal per plot.

[Resolved] Windows Patching & SQL Failover – All PLOT SQLS

Thu, 30 Oct 2025 01:00:41 +0000

Our team will be performing scheduled maintenance. During this timeframe, outage will be minimal per plot.

[Resolved] GT Connect reported as Down

Wed, 29 Oct 2025 17:32:21 +0000

We are aware of an issue with GT Connect where it is being reported down. We are awaiting updates from GT.

The issue has been resolved.

[Resolved] Service Module Disruption

Wed, 15 Oct 2025 17:00:08 +0000

We are aware of intermittent issues when partners attempt to access the service module or clients via the service module. We are working to address these issues. The issue has been resolved.

[Resolved] SITE1 Maintenance

Sat, 11 Oct 2025 01:00:59 +0000

Our team will be performing scheduled maintenance during this time. Clients and Partners might experience intermittent connectivity issues during this maintenance window. We apologize for any inconvenience this may cause.

[Resolved] Connectivity to AoD

Fri, 03 Oct 2025 10:52:21 +0000

We are aware of a connectivity issue which occurred this morning between 2:26am EST and 6:30am EST. The issue has been resolved. We apologize for the inconvenience.

[Resolved] SITE1ADC01 Cluster Repair

Sat, 20 Sep 2025 01:00:51 +0000

We are performing scheduled maintenance. We are sorry for any inconvenience.

[Resolved] Update Firmware in ADC’s in SITE1

Sat, 13 Sep 2025 01:00:45 +0000

We are performing scheduled maintenance. We are sorry for any inconvenience.

[Resolved] Ongoing Maintenance on Site 1

Sat, 06 Sep 2025 01:48:24 +0000

We are aware of intermittent access issues to Site 1 clients due to maintenance. This should be resolved by 11pm EST

Access has been restored.

[Resolved] Update Plots to Build 1113

Fri, 05 Sep 2025 01:00:27 +0000

Client Impact: None

[Resolved] Update Plots to Build 1113

Thu, 04 Sep 2025 01:00:53 +0000

Client Impact: None

[Resolved] Update Plots to Build 1113

Wed, 03 Sep 2025 01:00:25 +0000

Client Impact: None

[Resolved] Update Plots to Build 1113

Fri, 29 Aug 2025 01:00:54 +0000

Client Impact: None

[Resolved] Update Plots to Build 1113

Thu, 28 Aug 2025 01:00:03 +0000

Client Impact: None

[Resolved] Update Plots to Build 1113

Wed, 27 Aug 2025 01:00:25 +0000

Client Impact: None

[Resolved] Failover and Updates Plot35SQL01 Cluster

Fri, 08 Aug 2025 01:00:54 +0000

This maintenance will also generate a large number of events.

[Resolved] Network Maintenance

Wed, 09 Jul 2025 02:00:28 +0000

Intermittent connectivity.

[Resolved] Site 1 Inaccessible

Mon, 07 Jul 2025 23:33:38 +0000

We are aware that clients on the included plots (Site 1) are presently inaccessible. We are working to address this issue as quickly as possible.

We have restored access to clients on Site 1. We apologize for the inconvenience.

[Resolved] Site 1 Automated Tasks

Mon, 07 Jul 2025 13:53:51 +0000

We are aware of an issue related to automated tasks not executing at their scheduled times. We are working to address this issue as quickly as possible. We apologize for the inconvenience.

The issue appears to have been resolved. We will continue to monitor.

[Resolved] Upgrade NON-DEMO Clients on Plot28SQL01

Fri, 27 Jun 2025 02:00:10 +0000

Minimal downtime during plot move per client.

[Resolved] Upgrade DEMO Clients on Plot28SQL01

Tue, 24 Jun 2025 02:00:42 +0000

Minimal downtime during plot move per client.

[Resolved] Upgrade NON-DEMO Clients on Plot28SQL02

Thu, 19 Jun 2025 02:00:36 +0000

Minimal downtime during plot move per client.

[Resolved] Plot 7 Webservices Issue

Wed, 18 Jun 2025 18:51:09 +0000

We are aware of an issue affecting SOAP Web services impacting Plot 7 which also impacts partners access to clients via the Service Module. We are actively working on this issue.

The issue is no longer occuring however we are continuing to monitor the situation.

[Resolved] Upgrade Demo Clients on Plot28SQL02

Tue, 17 Jun 2025 02:00:14 +0000

Attendance on Demand Scheduled Maintenance Description: Upgrade DEMO Clients on Plot28SQL02

[Resolved] Moving NON-DEMO Clients

Thu, 22 May 2025 02:00:36 +0000

Moving NON-Demo Clients from Plot 27 to Plot 47 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Wed, 21 May 2025 02:00:36 +0000

Moving NON-Demo Clients from Plot 27 to Plot 47 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 20 May 2025 02:00:12 +0000

Moving Demo Clients from Plot 27 to Plot 47 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Thu, 15 May 2025 02:00:58 +0000

Moving NON-Demo Clients from Plots 46 and 47 to Plots 40 and 6 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] SQL Server Maintenance on Plot 7

Thu, 15 May 2025 01:00:56 +0000

Minimal downtime during maintenance period.

[Resolved] Moving NON-DEMO Clients

Wed, 14 May 2025 02:00:21 +0000

Moving NON-Demo Clients from Plots 46 and 47 to Plots 40 and 6 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 13 May 2025 02:00:14 +0000

Moving Demo Clients from Plots 46 and 47 to Plots 40 and 6 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Thu, 08 May 2025 02:00:12 +0000

Moving NON-Demo Clients from Plots 40 and 6 to Plots 36 and 25 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Wed, 07 May 2025 02:00:03 +0000

Moving NON-Demo Clients from Plots 40 and 6 to Plots 36 and 25 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 06 May 2025 02:00:41 +0000

Moving Demo Clients from Plots 40 and 6 to Plots 36 and 25 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Thu, 01 May 2025 02:00:36 +0000

Moving NON-Demo Clients from Plots 36 and 25 to Plots 23 and 8 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Wed, 30 Apr 2025 02:00:43 +0000

Moving NON-Demo Clients from Plots 36 and 25 to Plots 23 and 8 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 29 Apr 2025 02:00:16 +0000

Moving Demo Clients from Plots 36 and 25 to Plots 23 and 8 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Innovation Plot Clean Up

Fri, 25 Apr 2025 02:00:36 +0000

Moving all clients from Plots 5 to Plots 31 . Move all demo clients on Innovation Plot 31 to Production Plots. Minimal downtime during plot move per client.

[Resolved] Update Innovation Plot 31 to Build 1105

Fri, 25 Apr 2025 01:00:57 +0000

Update Innovation Plot 31 to Build 1105. No client impact.

[Resolved] Moving NON-DEMO Clients

Wed, 23 Apr 2025 02:00:35 +0000

Moving NON-Demo Clients from Plots 23 and 8 to Plots 48 and 42 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 22 Apr 2025 02:00:13 +0000

Moving Demo Clients from Plots 23 and 8 to Plots 48 and 42 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Thu, 17 Apr 2025 02:00:15 +0000

Moving NON-Demo Clients from Plots 48 and 42 to Plots 43 and 7 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Wed, 16 Apr 2025 02:00:21 +0000

Moving NON-Demo Clients from Plots 48 and 42 to Plots 43 and 7 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 15 Apr 2025 02:00:40 +0000

Moving Demo Clients from Plots 48 and 42 to Plots 43 and 7 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Thu, 10 Apr 2025 02:00:30 +0000

Moving NON-Demo Clients from Plots 43 and 7 to Plots 34 and 38 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Wed, 09 Apr 2025 02:00:24 +0000

Moving NON-Demo Clients from Plots 43 and 7 to Plots 34 and 38 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 08 Apr 2025 02:00:49 +0000

Moving Demo Clients from Plots 43 and 7 to Plots 34 and 38 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Plot 1 Emergency Maintenance

Mon, 07 Apr 2025 13:18:33 +0000

Plot 1 is temporarily down for maintenance. We apologize for the inconvenience. We are addressing the situation as fast as possible.

This has been completed. Thank you for your patience.

[Resolved] Moving NON-DEMO Clients

Wed, 02 Apr 2025 02:00:12 +0000

Moving NON-Demo Clients from Plots 38 and 34 to Plots 12 and 44 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Reported Intermittent Access via OpenID

Tue, 01 Apr 2025 16:18:33 +0000

We are aware of reported access problems. We are investigating the issue.

The issue appears have been resolved. We will continue monitoring.

[Resolved] Moving DEMO Clients

Tue, 01 Apr 2025 02:00:38 +0000

Moving Demo Clients from Plots 38 and 34 to Plots 12 and 44 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Thu, 27 Mar 2025 02:00:49 +0000

Moving NON-Demo Clients from Plots 12 and 44 to Plots 35 and 37 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Wed, 26 Mar 2025 02:00:44 +0000

Moving NON-Demo Clients from Plots 12 and 44 to Plots 35 and 37 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Intermittent OIDC enabled Users could receive 500 error when access MSS or ESS

Tue, 25 Mar 2025 18:01:37 +0000

The issue is limited to clients using OIDC. It is not limited to the browser (i.e. edge vs chrome).

[Resolved] Moving DEMO Clients

Tue, 25 Mar 2025 02:00:29 +0000

Moving Demo Clients from Plots 12 and 44 to Plots 35 and 37 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-DEMO Clients

Wed, 19 Mar 2025 02:00:36 +0000

Moving NON-Demo Clients from Plots 35 and 37 to Plots 33 and 39 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 18 Mar 2025 02:00:36 +0000

Moving Demo Clients from Plots 35 and 37 to Plots 33 and 39 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-Demo Clients

Thu, 13 Mar 2025 02:00:03 +0000

Moving NON-Demo Clients from Plots 33 and 39 to Plots 30 and 32 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-Demo Clients

Wed, 12 Mar 2025 02:00:03 +0000

Moving NON-Demo Clients from Plots 33 and 39 to Plots 30 and 32 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 11 Mar 2025 02:00:34 +0000

Moving Demo Clients from Plots 33 and 39 to Plots 30 and 32 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-Demo Clients

Thu, 06 Mar 2025 03:00:46 +0000

Moving NON-Demo Clients from Plots 30 and 32 to Plots 26 and 29 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON Demo Clients

Wed, 05 Mar 2025 03:00:47 +0000

Moving NON-Demo Clients from Plots 30 and 32 to Plots 26 and 29 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Moving NON-Demo Clients

Wed, 05 Mar 2025 02:00:42 +0000

Moving NON-Demo Clients from Plot 31 to Plot 5. Minimal downtime during plot move per client.

[Resolved] Moving DEMO Clients

Tue, 04 Mar 2025 03:00:56 +0000

Moving Demo Clients from Plots 30 and 32 to Plots 26 and 29 on SQL 2022. Minimal downtime during plot move per client.

[Resolved] Plot1 in Maintenance

Thu, 27 Feb 2025 10:00:52 +0000

Minimal downtime during maintenance period.

[Resolved] Moving NON-Demo Clients

Thu, 27 Feb 2025 03:00:52 +0000

Moving NON-Demo Clients from Plot 26 to Plot 24 on SQL 2022 Moving NON-Demo Clients from Plot 29 to Plot 11 on SQL 2022 Moving NON-Demo Clients from Plot 5 to Plot 31 on SQL 2022

Minimal downtime during plot move per client.

[Resolved] Moving NON-Demo Clients

Wed, 26 Feb 2025 03:00:46 +0000

Moving NON-Demo Clients from Plot 26 to Plot 24 on SQL 2022 Moving NON-Demo Clients from Plot 29 to Plot 11 on SQL 2022 Moving NON-Demo Clients from Plot 5 to Plot 31 on SQL 2022

Minimal downtime during plot move per client.

[Resolved] Moving Demo Clients

Tue, 25 Feb 2025 03:00:21 +0000

Moving Demo Clients from Plot 26 to Plot 24 on SQL 2022 Moving Demo Clients from Plot 29 to Plot 11 on SQL 2022 Moving Demo Clients from Plot 5 to Plot 31 on SQL 2022

Minimal downtime during plot move per client.

[Resolved] Migrate Plot 18 Non-Demo slots to Plot 45 on SQL 2022

Thu, 13 Feb 2025 04:00:19 +0000

Migrate Plot 18 Non-Demo slots to Plot 45 on SQL 2022

[Resolved] Migrate Plot 11 Non-Demo slots to Plot 41 on SQL 2022

Wed, 12 Feb 2025 04:00:49 +0000

Migrate Plot 11 Non-Demo slots to Plot 41 on SQL 2022

[Resolved] Migrate Plot 11 Demo slots to Plot 41 on SQL 2022 , Migrate Plot 18 Demo slots to Plot 45 on SQL 2022

Tue, 11 Feb 2025 03:00:47 +0000

Migrate Plot 11 Demo slots to Plot 41 on SQL 2022 Migrate Plot 18 Demo slots to Plot 45 on SQL 2022

[Resolved] SSL Error reported on Site 1

Mon, 13 Jan 2025 19:36:28 +0000

We are aware of an issue being reported against clients on site 1 related to an SSL error. We have addressed the issue and are monitoring.

[Resolved] Build Update to 1101 on All Site 1 and Site 3 Plots

Tue, 31 Dec 2024 23:00:35 +0000

Upgrade all production Plots to Build 1101

[Resolved] Build Update to1101 on Innovation Plots 5 & 48

Tue, 31 Dec 2024 19:00:41 +0000

Upgrade specific Plots to Build 1101

[Resolved] Recently-discovered issues related to 2025 dates have been fixed. Attendance on Demand will be updated by midnight tonight.

Tue, 31 Dec 2024 16:50:31 +0000

We have fixed the issues, and the new build has passed our quality assurance testing. It will be rolled out to innovation (plots 5 and 48) between 2:00 and 3:00 p.m. EST. We will begin updating production plots at 6:00 p.m. EST. Our goal is to complete the update of all Attendance on Demand plots by midnight tonight.

[Resolved] Upgrade Site1ADC to 14.1, bring second node back online and update licenses, also update licenses for Site3 ADC

Sat, 21 Dec 2024 02:00:18 +0000

Site will be down intermittently.

[Resolved] Bring up secondary ADC in Site1

Thu, 28 Nov 2024 02:00:48 +0000

Plots may be impacted in SITE1 for approximately 1 to 5 minutes.

[Resolved] Intermittent Site 1 connection issues

Thu, 28 Nov 2024 01:13:00 +0000

We are aware of an issue which is causing intermittent connection issues to Site 1 clients. We are working diligently to address this issue as quickly as possible.

This issue has been resolved with all systems reporting up by 7:54pm EST. We apologize for any disruption to your service.

[Resolved] SITE1ADC01N2 VM and Host (SITE1ESXi09) Testing

Sun, 24 Nov 2024 02:00:16 +0000

Plots may be impacted in SITE 1 for approximately 1 to 5 minutes.

[Resolved] Update Backup Process Procedures

Sat, 23 Nov 2024 02:00:38 +0000

Previous backups will not be accessible for a period of 24 hours after this maintenance.

[Resolved] Update Backup Process procedures

Sat, 16 Nov 2024 02:00:47 +0000

Previous backups will not be accessible for a period of 24 hours after this maintenance.

[Resolved] Build Update to1098 on Innovation Plots 5 & 48

Fri, 08 Nov 2024 02:00:28 +0000

[Resolved] Storage Update on Site 3

Mon, 04 Nov 2024 02:00:27 +0000

Channel Partners will not be able to make manual backups during maintenance.

[Resolved] SQL Failover and Reboot

Fri, 18 Oct 2024 01:00:46 +0000

No client impact

[Resolved] Build Update to 1097 on Innovation Plots 5 & 48

Thu, 10 Oct 2024 01:00:38 +0000

[Resolved] Site 1 backup network disruption

Mon, 30 Sep 2024 14:19:02 +0000

We are aware of reports regarding being unable to access automatic backups. We are working to address this issue.

The current issue has been resolved. We will continue to monitor.

[Resolved] SSL Certificate Issue causing outage

Wed, 25 Sep 2024 13:46:35 +0000

We have addressed this issue and are making appropriate changes to prevent this in the future. For most clients this was resolved around 9:50am with the entire AoD environment addressed by 10:40am EST

[Resolved] Remote access using Service Module via external locations disrupted

Mon, 09 Sep 2024 15:01:08 +0000

Updated included plots

We are failing over the Site3Firewall to its secondary system in 5 minutes. There might be a momentary loss of connection as this occurs.

Remote access to the thick client has been restored.

[Resolved] Plot Build Update to 1096

Wed, 04 Sep 2024 01:00:11 +0000

[Resolved] Plot Build Update to 1096

Fri, 30 Aug 2024 01:00:32 +0000

[Resolved] Plot Build Update to 1096

Thu, 29 Aug 2024 01:00:41 +0000

Attendance on Demand is scheduling non-affecting maintenance for specific systems. There is no expected downtime or client impact during this period.

[Resolved] Switch Update Site 3 Scheduled Maintenance

Sun, 18 Aug 2024 01:00:34 +0000

Clients could experience short intermittent periods of access. Users and Employees may have to reconnect if connectivity is lost. Clocks will not lose punch information.